Returns & Refunds

Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help. Please note that returns should be shipped to the Apple returns center and are not accepted at Apple corporate facilities such as the Head Office of Apple Canada, Inc.

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Return Items
Sales and Refunds Policy

Return items

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.

Returns policy

To return an item, please visit online Order Status for assistance 24 hours a day, or call 1-800-676-2775, Monday – Friday from 5:00 a.m. to 8:00 p.m., or Saturday – Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Returns are subject to Apple's Terms & Conditions. You have up to 14 calendar days from the time you receive your item(s) to initiate a return. A 10% restocking fee will be assessed for opened items. Shipping fees are not refundable.

Items that cannot be returned include:

Product that is custom configured to your specification
Opened memory
Opened software*
Electronic Software Downloads
Engraved iPods
Software Up-to-Date Program Products (software upgrades)
iTunes Cards
Apple Gift Packaging (origami style gift box with ribbon and greeting card)
Apple Developer Connection Products (Membership and Technical Support)

* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Online returns process

You can initiate an return online once your item(s) have been shipped and invoiced.

Visit online Order Status.
Select to view order details of the order containing the item(s) you would like to return.
Click the “Return items” link.

Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you’ve opened the box. We’ll provide you with an estimated total refund amount less restocking fees, as applicable. You’ll also be able to print a return shipping label to place on the box you use to return your item(s).

Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for shipping the items back to Apple, including shipping fees. If you have multiple items to return, you may put them together in one box with the packing slip. We strongly recommend using the original packaging if you are returning a computer.

Items(s) must be received by the Apple returns center within 14 calendar days from when the return was requested.

Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.

Refund methods

Your refund will be issued after we receive your item(s) at the Apple returns center. The way your refund is processed depends on your original payment method.

Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Cash payments will be refunded in the form of a check from Apple, which will be mailed to your billing address within 14 calendar days of receipt of the returned package.

Return and refund status

Visit online Order Status to view your up-to-date return and refund information.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Apple Sales Support at 1-800-676-2775. English assistance is available Monday – Friday from 5:00 a.m. to 8:00 p.m., or Saturday – Sunday from 7:00 a.m. to 4:00 p.m. Pacific time. French assistance is available Monday – Friday 7:00 a.m. - 4:00 p.m. Pacific time.

Problems with your product

If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

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