Shipping & Delivery
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.
All estimates are based on business days.
The Apple Online Store offers a variety of shipping methods to meet your needs.
Canada
Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. You can also see shipping costs on the Order Acknowledgment email and on online >Order Status. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.
Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.
The Apple Online Store Canada does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the Apple Online Store.
Also, there are thousands of Apple Authorized Resellers who may offer additional shipping options and can help you discover the Mac that’s right for you.
There are more than 30 Apple Online Stores in countries around the globe. The Apple Online Store Canada currently ships only within the boundaries of Canada. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our International Store Directory to find out if an Apple Online Store serves your country.
If you paid for expedited shipping and did not receive your package on time, please contact Apple Sales Support at
If you received the wrong product or it was damaged during shipping, please contact Apple Sales Support at