Shopping Experience
We want shopping for our products to be as easy as enjoying them. Find out how you can use Ratings and Reviews, find a compatible accessory for your iPod, save and access shopping carts, check out, and find an Apple Retail store or a reseller store near you.
Ratings & Reviews
Using Ratings and Reviews
The Apple Online Store presents ratings and reviews of products written by actual customers. You can glance across the product categories and sort them by their customer star rating or you can dig into each set of products and read the customer review about what works well and what doesn't. As you read individual reviews you'll be able to vote on whether or not you found it useful. We use these votes to improve the results for subsequent users.
Write Your Own Review
As a customer of the Apple Online Store Store we’d like to invite you to share your opinion. From any product details page click the "Write a review" button. There are a few guiding principles to keep in mind when you're writing a product review:
- Explain why you like or dislike the product, focusing your comments on the product's features and functionality and your own experience using the product.
- Limit your review to 300 words or less.
- Avoid single-word reviews, bad language, contact information (email addresses, phone numbers, etc.), URLs, time-sensitive material or alternative ordering information.
- Avoid comments about non-product related issues such as service and support, resellers, shipping, sales policies, other Apple partners or Apple topics not directly related to the product's features or functionality.
While we reserve the right to delete a review that isn't on point or that uses inappropriate language, the content of product reviews — even those written about our own products — will not be edited for content before publishing.
Click here to get additional information about writing reviews.
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Enabling Cookies
A cookie is a small file created by a website to store information. When you visit the Apple Online Store, the site asks your Internet browser to put cookies on your computer. Cookies are a safe way to personalize your Apple Online Store shopping experience.
Cookies can store information that identifies you, such as your name and email address. A website only has access to the information that you provide. For example, our site cannot determine your email address unless you provide it. Apple securely stores this and other important personal information, and adheres to strict privacy policies. Information regarding your personal information can be viewed at apple.com/legal/privacy. Apple cannot gain access to other information on your computer.
Apple recommends that you enable cookies in your browser to allow you to add items to your cart and complete the online checkout process. You can change your cookies preferences so that your browser doesn’t accept cookies or accepts them only from limited sources. If you’d like to place an order with the Apple Online Store without enabling cookies, please call the Apple Store Telesales Team at 1-800-MY-APPLE (1-800-692-7753).
How to enable cookies in your browser
Review the following basic instructions to enable cookies. If your browser is not listed below, refer to the Help section of your browser for more information.
In Safari:
- In the Safari drop-down menu, choose Preferences.
- Click the Security button.
- In the Accept cookies section, select the ‘Always’ or ‘Only from sites you navigate to’ radio button.
In Mozilla Firefox:
- In the Firefox drop-down menu, choose Preferences.
- Click the Privacy tab.
- Select the ‘Accept cookies from sites’ checkbox.
In Internet Explorer 6.x or 7.x:
- In the Tools drop-down menu, choose Internet Options.
- Click the Privacy tab.
- Click the Default button.
- Click the OK button.
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Saving Items for Later
As soon as you put an item in your cart, you have the option to save it. Simply click the "Save for later" link near the bottom of the summary of items in your cart. You can then choose to come back to it at a later time or you can email your Saved Cart to a friend or colleague.
Sign in to save a cart
You'll need an Apple ID to save a cart, so we are able to connect you with your saved cart when you return. You won't need to enter billing or credit card information until you decide to buy.
If you have questions about Apple ID, please go to the Your Account section of online Help. From here you can find out more on how to create an account as well as tips on how to find your Apple ID.
If you do not have an Apple ID you can create an Account in a few easy steps.
Access your saved carts
You can access your saved cart(s) any time by clicking on the "View Carts" link at the top of any page on the Apple Online Store. From here you can:
- Email a Saved Cart: To email a cart to a friend or colleague, just go to your "Review saved carts" page. On this page click the "email" button and you can easily enter the email addresses of the people you want to send to.
- Delete a Saved Cart: To delete a previously saved cart go to your "Review saved carts" page, where you'll find a bright orange button labeled, "Delete this cart".
- Purchase a Saved Cart: Ready to purchase? Go to your "Review saved carts" page. Once you're there, just click the green button called "Add to cart" to complete your purchase.
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Using Check Out
Need help placing your order on the Apple Online Store? Follow these steps to purchase items you’ve put in your cart.
- Review your cart
Once you’re ready to order, select the "View Cart" link in the upper right of any page on the Apple Online Store to review all of the items you’ve placed in your cart. From here you can add or edit gift messaging, gift packaging, and engraving on select products. You can also increase or decrease the quantity you want to purchase. We’ll provide you with an estimated time we expect each item to ship from our facility as well as an estimated total, which will include any shipping charges and taxes. If you update your order, select the "Update Subtotal" button to see an updated estimated order total for your cart.
If there are other items you want to purchase, select the "Continue Shopping" button to add additional items to your existing cart. Or select to "Save for later" and you can come back to view your Saved Cart.
When you’re ready to buy the items in your cart, select the "Check out" button.
- Sign in
If you already have an Apple Online Store, iTunes, MobileMe, or iPhoto account, sign in using your existing Apple ID and password.
If you are a new user, create an account by entering in your email address.
If you have questions about your Apple ID, password, or account, visit the Your Account section of online Help.
- Enter billing and shipping information
In order to process your order, we’ll need you to enter both your billing address and shipping address. Your billing address and shipping address should match the information on your credit card account. We do not accept APO, FPO, PO Box, or international addresses. Shipping addresses for all Canada orders should be within a province of Canada. All your items will be shipped to the shipping address you designate.
You will be able to choose your shipping method when you verify your order. Orders over $75 qualify for free standard shipping. Additional costs may apply if you choose expedited shipping.
For more information on Billing and Shipping information, visit the Payment & Pricing and Shipping & Delivery sections of online Help.
- Select a payment method
To find out what Payment methods are accepted on the Apple Online Store, visit the Payment & Pricing section of online Help. Make sure that your payment method matches the billing information you have entered and that you include the appropriate security code for a credit or debit card.
You can also redeem an Apple Gift Card or a coupon to pay for your purchase. Visit the Gifting section of online Help for additional information.
- Complete checkout
Once we have all your items, billing, shipping, and payment information, you’re ready to complete checkout. Review your order and personal information to ensure it’s accurate, and when you’re ready to purchase, click the "Place my order" button.
Once you place your order, we’ll take you to a Thank You page that will contain a summary of your order, including your Web Order Number. Please print this page for your files. We’ll also send you an Order Acknowledgment email once your order has been processed. You’ll receive a Shipment Notification email as each of your items ship.
The Thank You Page and emails will contain links to online Order Status. Log in using your Apple ID and password to check order status, cancel items, return items, change your order, track a shipment, print an invoice, and more. You can also view a summary of orders you’ve placed with us in the last 18 months.
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Find an Apple Retail or Reseller Store
Apple's products are sold through authorized resellers and our own Apple Stores. Find an Apple Authorized Reseller or a retail Apple Store near you.
Apple Retail Stores
Come experience the digital lifestyle on a Mac at an Apple Retail Store location near you. You’ll find an inviting atmosphere and plenty of staff on hand to answer your questions.
Apple Resellers
Thousands of Apple Authorized Resellers can help you discover the Mac that’s right for you.
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