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Orders weighing less than 1 kg and under £115/€100 will be delivered via the postal service, no signature is required but deliveries cannot be tracked. All other orders are delivered by carrier during business hours and a signature will be required.
You can track your order via the Self Service Website
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.
You can track your order via the Self Service Website
Visit our Self Service website for the latest status of your delivery. Unfortunately, postal deliveries cannot be tracked.
The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.
Check the Self Service website for the latest status of your delivery. If your delivery was sent by postal service and you have not received it after 5 days, please contact Apple Store Customer Service
Depending on where your product is shipping from, it is possible that the tracking will display infrequent updates although it is on schedule. If your order, however, has passed the scheduled delivery date as advised in your shipment notification, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
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If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
If your order is already in transit, please contact the carrier indicated on the Self Service website directly.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.
Shipping is free for orders over the value of £66/€100 (excl. VAT or discounts). For orders under the value of £66/€100 (excl. VAT or discounts), the shipping cost is £4.50 / € 7.90 (excl. VAT or discounts). This charge is automatically added to your order.
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you have already received your order and find that it is damaged, please call Apple Store Customer Service.