iPhone

Availability

• The Apple Online Store
• 3Shop Store
• Apple Premium Resellers
• Broadway
• Fortress

For more information about iPhone retailers, visit the Buy iPhone page.

You can shop the Apple Online Store Hong Kong for iPhone and a large selection of iPhone accessories 24 hours a day.

For questions about calling plans, coverage area, billing, and other related issues, contact 3Shop or your carrier of choice.

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How to Purchase

Starting the iPhone purchasing process is quick and easy. Visit the iPhone product page, select the capacity and color of your iPhone, and click the “Select” button.

For more information about placing your order, please visit the Shopping and 1-Click section of online Help.

For information about organizing your content to make syncing your iPhone easier, visit the iPhone - Set Up and Sync page.

To view or update your order, please visit the Viewing & Changing Orders section of online Help, or go directly to online Order Status.

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Activation

Activating and syncing your iPhone is simple. Just download the latest version of iTunes, connect to your computer, and iTunes will guide you through the simple process of syncing content such as music, video, bookmarks, and contacts.

You need an Internet connection and iTunes 8.2 or later to activate iPhone. You can download iTunes for free for Mac or PC. You also need to create an iTunes Store account if you don't already have one. An iTunes Store account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.

For phones purchased from the Apple Online Store, you will need to insert a SIM card prior to connecting to iTunes 8.2.

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Support and Training

Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.

The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone User Guide, technical support articles, troubleshooting tips, and customer discussion forums.

iPhone comes with 90 days of technical support. In addition, your iPhone, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty. Learn more about your Hardware Warranty.

For hardware or software support, please visit our online resources, or call (852) 2112-0099.

The iPhone Guided Tour highlights the top features of iPhone. Visit the iPhone - Features page to learn more.

Visit Apps for Everything online to learn about some of the most useful and popular apps.

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Additional Information

Read on for some additional information related to iPhone, including accessory compatibility, checking order status, returns and refunds.

While there are thousands of accessories that have been designed specifically for iPod, not all of these are fully compatible with iPhone. This is because cell phones can cause audio interference with some accessories.

To ensure the best possible customer experience, Apple has created special iPhone compatibility requirements for accessory manufacturers. Products that are engineered and certified to be compatible with iPhone carry a "Works with iPhone" logo on the packaging.

If you connect iPhone to an accessory that was not made to work with iPhone, you can activate Airplane Mode while connected to the accessory. This will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to activate Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.

To shop for iPhone gear, explore the iPhone Accessories pages of the Apple Online Store.

The Apple Online Store Hong Kong ships items only within Hong Kong. No shipments can be made to PO Box addresses or addresses outside of Hong Kong. You may not export any products purchased at the Apple Online Store.

Visit online Order Status to view your order status, change or cancel your order, and more. For more information, visit the Viewing & Changing Orders section of online Help.

If you are not satisfied with your iPhone purchase, please call 800-908-988 to request a return. You have up to 14 days from the time you receive your item(s) to initiate a return. A 10% restocking fee will be assessed for opened items. A HK$100 shipping fee will be assessed on closed box returns (per item) in which Apple collects the product from you.

Review the Returns & Refunds section of online Help for more information.

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