Payment

Payment methods

The Apple Online Store accepts a variety payment methods. Click on a payment method below to find out more.

• Credit Cards or Debit Cards
• Cheque
• Bank Transfer
• Credit Card Instalment

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

• If your card is new or recently reissued, make sure it has been activated.
• Double check the card type (for example, American Express), the account number and expiration date.
• Remove dashes or spaces from the account number.
• You do not have sufficient credit limit available, please check with your bank
• You have exceeded your daily spending limit for your debit card
• If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorise your purchase.

Account verification

To prevent any unnecessary delays processing your order, please ensure that the billing address on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the number on the back of your credit card to confirm.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card, in addition to the account number.

American Express:

Visa/MasterCard/Discover:

Daily spending limits for Debit Cards

Most debit and credit cards have daily spending limits that may substantially delay the processing of an order — even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

When Apple charges your account

Apple receives authorisation to charge your account prior to shipping your item(s). However, your card will only be charged after your order has shipped. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement.

Credit cards accepted

Apple is unable to accept credit, debit, or cheque associated with a billing address outside of Singapore.

Cheque

To pay for your purchase using a Cheque:

1. Place your order with an Apple Representative by phone on 1800-MY-APPLE (1800 692 7753).
2. Obtain the final dollar total of your order, including GST from the Apple Representative.
3. Confirm that your cheque is for the full amount of the order. It is not possible to combine a cheque/money order with another form of payment for one order.
4. Make the cheque payable to Apple South Asia Pte Ltd, and include your web order number or a copy of your order.
5. Mail your payment to:
   
   Apple South Asia Pte Ltd
   Att: Credit Finance Department
   7 Ang Mo Kio, Street 64
   Singapore 569086
   
   Note: Apple must receive your payment within 10 calendar days after your order is placed or your order will be cancelled. Please allow four (4) business days after Apple receives your payment for your cheque to clear before we start processing your order.

Bank Transfer

To pay for your purchase using a Bank Transfer:

1. Place your order with an Apple Representative by phone on 1800-MY-APPLE (1800 692 7753).
2. Obtain the final dollar total of your order including tax from the Apple Representative.
3. Have your bank electronically transfer the total dollar amount of your order using the routing information below.
4. Reference your web order number with your payment.
5. After receiving your payment, allow one (1) business day for Apple to process your bank transfer payment.
6. Write down your Apple Web Order number (the number starting with W) on the deposit slip.
7. Scan a copy of your deposit slip and email the attachment to the following email address: AsiaReceipt@group.apple.com.

Routing information

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Credit Card Instalment

If you currently hold an account with Citibank or DBS, there are two credit card instalment plans to choose from. Orders must be at least $ 500 to qualify for the credit card instalment plan. Education and Business Store customers do not qualify.

To pay for your purchase using a Credit Card Instalment Plan: :

1. Place your order with an Apple Representative by phone at 1800 MY-APPLE (69-27753) during business hours of 9 am - 6 pm.
2. Obtain the final dollar total of your order including GST and any applicable shipping charges from the Apple Representative.
3. Complete the instalment application form and fax it to 6484-2394 or email the form as an attachment to store_payment@asia.apple.com
4. Write your Web Order number on the application form and send it to the attention of the Apple Store.

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Can I change my payment method?

The payment method for an order cannot be amended once the order has been submitted to Apple. To chose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five (5) business days for the payment authorisation to be removed by your credit card company.

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Are my credit/debit card detail secure?

The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. The Apple Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.

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When will my credit card be charged?

When you place your order, Apple requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Apple reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.

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Why was my credit card payment not processed?

Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:

1. There may be a credit limit on your account
2. The incorrect card type, number or expiry date was accidentally selected when placing the order
3. There were dashes or spaces in the account number that could not be recognised
4. Your bank requires verification from you before authorising the purchase
5. Your card may be recently issued and has not yet been activated

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Can I change my billing address?

Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Apple your billing address cannot be changed as it would have already been authorised by your credit card company.

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Can I place an order using a non-Singapore credit card?

We are unable to accept credit cards issued by banks outside of Singapore.

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