Delivery Time

Once you’ve placed an order, you can visit online Self Service and sign in with your Apple ID and password to get a summary of orders placed in the past 18 months. You'll see your order number, the date and time the order was placed, the status of the order, estimated shipping and delivery dates, the shipping method, and package tracking information for items that have shipped. If you choose to view the order details of an order, you'll see additional information including any gift messaging, product engraving, product customisation, and more.

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When can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

Delivery will take 1-3 business days after the order has shipped. All delivery lead times are estimated.

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How can I track my order?

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number. You can also view this information by signing in to online Self Service.

If you ordered multiple items, you may receive separate shipments.

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What time will my order be delivered?

For orders shipped to a residential address, deliveries are made between 9:30 am and 9 pm.

For orders shipped to an office address, deliveries are made between 9:30 am and 6 pm.

You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

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Can I have my order delivered to an address other than my home?

For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.

Delivery to a PO Box is not permitted for security reasons.

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Signature on delivery

Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

Change your default shipping address

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How much am I charged for shipping?

It won't cost you anything - Apple Store pays for standard delivery.

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I need to change my shipping address.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.

If your order is already in transit, please call the Apple Store Customer Service.

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I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

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What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.

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Shipping restrictions

Shopping in Singapore

The Apple Online Store Singapore sells and ships items only within Singapore. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only.

The Apple Online Store Singapore does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the Apple Online Store.

For additional shopping options, visit the "Other Ways to Shop" section of the Shopping Experience online Help page.

Shopping outside Singapore

There are more than 20 Apple Online Stores in countries around the globe. The Apple Online Store Singapore ships only within Singapore. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Singapore, please see our International Store Directory to find out if an Apple Online Store serves your country.

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