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How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Help categories and subjects

  1. Shipping & Delivery

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment

  2. Viewing & Changing Orders

    • Check Order Status
    • Cancel Items or Order
    • Change Order
    • Track Shipments
    • View or Print Invoice

  3. Returns & Refunds

    • Return Items
    • Sales and Refund Policy

  4. iPhone 3G

    • Where to Buy

  5. Downloadable Software

    • Learn to Play - Basic & Artist Lessons
    • QuickTime
    • iWork
    • Aperture

  6. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Using 1-Click
    • Privacy Policy

  7. Payment & Pricing

    • Payment
    • Tax
    • Education Pricing
    • Promotions, Rebates, and Coupons

  8. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Gift Cards
    • Corporate Gifting and Rewards

  9. Online Store Exclusives

    • Engrave Your iPod
    • Configure Your Mac
    • Buy a Certified Refurbished Product

  10. Shopping Experience

    • Ratings and Reviews
    • Enabling Cookies
    • Saving Items and Carts for Later
    • Checking Out
    • Find an Apple Retail or Reseller Store

  11. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information