How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Help categories and subjects

  1. Shipping & Delivery

    • Delivery Time
    • When can I expect my order?
    • What time will my order deliver?
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment

  2. Viewing & Changing Orders

    • Check Order Status
    • Cancel Items or Order
    • Change Order
    • Track Shipments
    • View or Print Invoice

  3. Returns & Refunds

    • Return Items
    • Terms and Conditions

  4. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email

  5. Online Store Exclusives

    • Engrave Your iPod or iPad
    • Configure Your Mac
    • Buy a Certified Refurbished Product

  6. iPhone

    • iPhone Availability
    • How to Purchase
    • Activation
    • Support and Training
    • Additional Information

  7. Payment & Security

    • Payment Methods
    • Can I change my payment method?
    • Are my credit/debit card details secure?
    • When will my credit card be charged?
    • Will my Apple purchase attract additional bank fees?

  8. Shopping Experience

    • Ratings and Reviews
    • iPod Accessory Compatibility
    • Saving Items for Later
    • Using Check Out
    • Find an Apple Reseller Store

  9. Apple Rebates

    • Current Rebates
    • Rebate Status
    • Past Rebates
    • FAQ

  10. Software Downloads

    • Receive and install QuickTime Pro
    • MPEG-2 Playback Component
    • 30-day Aperture Trial Serial Number
    • Your iWorks Activation Key
    • AirPort Extreme 802.11n Enabler

  11. Shopping

    • How to place an order
    • Redeem your e-coupon
    • Log out

  12. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information

  13. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Engrave Your iPod or iPad
    • Gift Cards and Certificates
    • Corporate Gifting and Rewards

  14. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions

  15. Apple Print Products

    • Creating Your Order
    • Shipping Times
    • Shipping Methods
    • Order Status
    • Change or Cancel Order
    • Return Policy
    • Learn More