Shipping & Delivery
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.
All estimates are based on business days.
The Apple Online Store offers a variety of shipping methods to meet your needs.
U.S.
Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. You can also see shipping costs on the Order Acknowledgment email and on online Order Status. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.
Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. However, orders delivered by DHL Global Mail / United States Postal Service do not require a signature.
For a U.S. order that requires a signature on delivery, Apple offers several easy options for you to receive your package. Please note that the carrier makes three delivery attempts before they return your package to Apple.
As your items ship, you will receive a Shipment Notification email with carrier and tracking information for each of your shipments. To pre-sign with Apple, please visit online Order Status and click the “Pre-sign for this shipment” link next to the appropriate Tracking Number.
Follow the instructions to print and complete the “Shipment Release Authorization” form and leave it on your door for the carrier prior to 8:00 a.m. the day of expected delivery.
You can designate a preferred delivery location (e.g., front door, back door, immediate neighbor, or building manager). If you designate an address other than the one specified on the package, someone must sign for the package.
If you want to pre-sign for more than one shipment, you need to print, sign, and leave a Shipment Release Authorization for each one.
For safety and security reasons, all deliveries are subject to the driver's discretion.
Anyone over the age of eighteen at the designated shipping address can sign for the package.
If you do not pre-sign for your package through Apple and you are not available for delivery, the carrier leaves a Delivery Notice on your door after the first delivery attempt. Our carrier attempts delivery three times before returning your package to Apple.
If you will not be available for one of the delivery attempts, sign the Delivery Notice and leave it on your door prior to the next delivery attempt.
You can designate a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager). If you designate an address other than the one specified on the package, someone must sign for the package.
After the first delivery attempt, you can request to pick up your package at our carrier’s local facility. Call the number on the carrier's Delivery Notice and inform the carrier that you want to pick up your package in person.
To pickup your shipment, you'll need the Delivery Notice and both of the following IDs:
The carrier can release the package only to the person designated in the shipping address.
The Apple Online Store U.S. ships items only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased at the Apple Online Store.
The Apple Online Store U.S. does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the Apple Online Store.
We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:
Simply shop at the Apple Online Store U.S. with the payment method of your choice, and we’ll ship the order to any address within the 50 United States.
We regret that we cannot ship orders placed on the Apple Online Store U.S. to addresses outside of the 50 United States. Let us help you find an Apple reseller to assist you in purchasing Apple products locally.
There are more than 30 Apple Online Stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if an Apple Online Store serves your country.
Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.
If you would like to ship to an APO/FPO address, please see our APO/FPO page.
Apple's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.
If you paid for expedited shipping and did not receive your package on time, please contact Apple Sales Support at
If you received the wrong product or it was damaged during shipping, please contact Apple Sales Support at